Frequently Asked Questions
Where is Casas Sanblu located?
We are located at Av 16 de Septiembre #737, Ulbrich, 22830 Ensenada, B.C. Please refer to the following Google Maps link to find our centrical location: https://maps.app.goo.gl/seH1x8Lt87f3B59b7
What methods of payments are accepted?
We accept Visa and Mastercard payments for reservations made through this website. We do not accept payments with American Express at the moment. If you wish to pay with cash or a bank transfer, please contact us via Whatsapp and we can assist you.
What are check-in and check-out times for guests?
Standard check-in time is at 3:00 pm. We offer early check-in at 1:00 pm for a $500 pesos fee.
Standard check-out time is 11:00 am. We offer late check-out at 1:00 pm for a $500 pesos fee.
Do the reservations include breakfast?
We provide light breakfast for all reservations, which includes peanut butter, strawberry jam, cereal, cookies, coffee and tea. We also provide sufficient drinking water.
Can guests use the washing and drying machines on-site?
We have washing and drying machines on-site near the parking area. The use is available for guests for a $200 pesos fee for one washing and one drying cycle.
What are the parking guidelines for guests?
Our gated private parking is shared between our 6 rental units, with each apartment allowed to park one car inside. The parking space is ample enough and can fit up to 8 cars when properly arranged. Collaboration between guests is often necessary to un-block people attempting to enter or leave the parking space. We asks guests to write down their car color and make in a white board that is visible in the parking area to quickly identify car owners in such cases. We do not ask anyone to move their cars between the hours of 8 pm and 10 am, so if you expect the need to get out during those ours, please make sure you park last or you leave your car outside, which is also very safe.
Are there “quiet hours” for guests?
Yes, quiet hours are between 8 pm and 10 am. We prioritize creating an environment that allows our guests to have peaceful and restful sleep.
Are guests allowed to receive outside visits or host parties?
No, we do not allow any external visits, paries or gatherings of any kind within the properties.
Do you accept pets?
We usually don’t allow pets, but can make exemptions for small and trained animals for an extra fee. For such cases, please contact us before booking.
Are there discounts for large groups?
Yes, we offer favorable pricing for guests that need to book 2 or more units. Please contact us and we can provide you with the best pricing available.
Are there restaurants and family-friendly places nearby?
Yes, we are located at a very centric and favorable location. There are plenty of restaurants and shops within walking distance, and we provide ample recommendations for places to visit in the Guadalupe Valley.
Can I cancel my reservation?
We provide full-refund to reservations cancelled with more than 21 days in anticipation of the check-in day.
We provide a 50% refund for reservations cancelled within 21 and 10 days in anticipation of the check-in day.
We do not provide any refunds for reservations cancelled within 10 days of the check-in day. We do allow you to move the dates of your reservation to any time in the future if we are 3 or more days away from the check-in day.
Is the neighborhood safe?
Yes, our neighborhood is very safe and calm. We have security cameras facing the street and inside the parking space. While we do have private gated parking, you should also feel free to park your car outside without worries. We’ve never had any safety incidents and we personally know and collaborate with all of our neighbors within the community.